Privacy Policy

1. Data We Collect

1.1 Account Information: When you subscribe, we collect your email address, payment details (processed by our payment provider � we do not store card numbers), and chosen subscription plan.

1.2 Usage Data: We may collect information about how you use the Service, including connection logs (IP address, connection timestamps, and device type) for security and service quality purposes.

1.3 Communications: When you contact support, we retain communication records to assist with future inquiries and improve our service quality.

1.4 Cookies: Our website uses essential cookies for functionality, and analytics cookies to understand how visitors use our site. You can opt out of analytics cookies via our cookie banner.

2. How We Use Your Data

• To provide, maintain, and improve the AfriStream IPTV Service
• To process payments and manage your subscription
• To send transactional emails (receipts, credential delivery, subscription reminders)
• To provide customer support and respond to inquiries
• To detect and prevent fraud, abuse, and security threats
• To send marketing communications (only with explicit consent, and you can unsubscribe at any time)
• To comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in these limited circumstances:

• Payment Processors: Stripe, PayPal, or similar services process payments. They are bound by their own privacy policies and security standards.
• Service Providers: We may share data with trusted vendors who help us operate our service (e.g., email delivery, analytics), bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information.

4. Data Retention

We retain your account data for as long as your subscription is active and for up to 12 months after account closure, unless required by law to retain it longer. Connection logs are retained for a maximum of 90 days. You may request deletion of your data at any time (see Section 6).

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data transmission, encrypted storage of sensitive information, regular security audits, and access controls limiting who can access personal data within our organization. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR & Privacy Rights)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Restrict Processing: Request restriction of how we use your data

To exercise any of these rights, contact us at privacy@afristream.online. We will respond within 30 days.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Essential cookies are required for the site to function. Analytics cookies (Google Analytics or similar) help us understand traffic patterns. You can disable non-essential cookies in your browser settings or via our cookie consent banner. Note that disabling cookies may affect some site functionality.

8. Children's Privacy

AfriStream is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly. If you believe we may have data about your child, please contact us immediately.

9. International Transfers

AfriStream operates internationally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including GDPR Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related questions or to exercise your rights: privacy@afristream.online or via our Contact page.