Frequently Asked Questions

AfriStream is a premium IPTV (Internet Protocol Television) streaming service that delivers 10,000+ live TV channels, VOD movies, and TV series directly to your device over your internet connection. No satellite dish or cable required.

AfriStream provides access to licensed content channels and operates as an IPTV middleware reseller. Users are responsible for ensuring that any content they view complies with their local laws and regulations. We encourage our users to review our Acceptable Use Policy for details.

AfriStream is available worldwide. We have a strong channel lineup for Africa, Europe, North America, the Middle East, and Asia. Our service is accessible from any country with an internet connection.

Our channel library includes 10,000+ live TV channels covering Sports, Movies, African, News, Kids, Entertainment, and more. We are constantly adding new channels and updating our library.

Yes! We have an extensive African channel library including channels from Nigeria (DSTV, NTA, Channels TV, etc.), South Africa (SABC, e.tv, etc.), Kenya (KTN, NTV, Citizen TV), Ghana, Ethiopia, Egypt, Morocco, and many more. We also carry all major Pan-African channels like SuperSport, MultiChoice, and TRACE.

Yes! We offer a 24-hour free trial for all new users. Simply contact our support team via WhatsApp or the live chat on our website. No credit card required for the trial.

We offer three plans: Starter ($10/month) — 1 device, 5,000+ channels; Standard ($18/month) — 2 devices, 8,000+ channels with sports packages; Ultimate ($25/month) — 4 devices, 10,000+ channels with 4K support and VOD. All plans are available on monthly, quarterly, or yearly billing cycles.

Yes! Yearly billing gives you up to 30% savings compared to monthly billing. You get 12 months of access for the price of about 8-9 months. Quarterly billing also gives a 15% discount.

Yes, you can upgrade or downgrade your plan at any time. Contact our support team and we will adjust your subscription. Upgrades take effect immediately; downgrades take effect at your next billing cycle.

Yes! There are no contracts and no cancellation fees. You can cancel your subscription at any time by contacting our support team. Your access will remain active until the end of your billing period.

We offer refunds in certain circumstances — please review our Refund Policy for full details. We strongly recommend using the 24-hour free trial before purchasing to ensure the service meets your needs.

We accept Visa, Mastercard, PayPal, Bitcoin, USDT (Tether), and select mobile money options for African customers. All transactions are securely processed and encrypted.

AfriStream works on virtually any internet-connected device including: Amazon Firestick/Fire TV, Smart TVs (Samsung, LG, Sony), Android smartphones & tablets, iPhones & iPads, Windows PC, Mac, MAG Boxes, Android TV Boxes, Nvidia Shield, and Chromecast. See our full devices guide.

1) Subscribe to a plan and receive your credentials by email. 2) Download a free IPTV player app (IPTV Smarters Pro, TiviMate, GSE Smart IPTV, etc.) from your device's app store. 3) Open the app and enter your Username, Password, and Server URL (or M3U URL) from your email. 4) Start watching! Visit our Devices page for device-specific guides.

We recommend IPTV Smarters Pro for beginners (easy setup on all devices) and TiviMate for Firestick/Android TV users (best UI). For iPhone/iPad, use IPTV Smarters or GSE Smart IPTV. For PC/Mac, use VLC.

Device limits depend on your plan: Starter = 1 connection, Standard = 2 simultaneous connections, Ultimate = 4 simultaneous connections. You can install on more devices than your connection limit, but can only stream on the allowed number at the same time.

For Samsung Smart TVs, install the Smart IPTV or SS IPTV app from the Samsung App Store. For LG Smart TVs, use SS IPTV from the LG Content Store. Once installed, load your M3U URL or enter your credentials to begin watching.

We recommend: 10 Mbps for SD/HD channels, 25 Mbps for Full HD (1080p), 50 Mbps for 4K Ultra HD streams. For best results, use a wired ethernet connection or strong WiFi (WiFi 5 or WiFi 6).

Depending on your plan, AfriStream offers SD, HD (720p), Full HD (1080p), and 4K Ultra HD streams. The Ultimate plan includes 4K channels. Quality may vary per channel based on the original broadcast.

Buffering is usually caused by: slow internet connection, weak WiFi signal, too many devices using your network, or high server load during peak hours. Try: restarting your router, connecting via ethernet, clearing your IPTV app cache, or switching to an SD quality stream temporarily.

Yes, AfriStream is compatible with VPN usage. However, VPNs can sometimes slow down your connection and cause buffering. If you're not in a restricted country, we recommend streaming without a VPN for best quality. If you must use a VPN, choose one with high-speed servers.

Yes, AfriStream runs on enterprise-grade servers with 99.9% uptime. We perform maintenance during off-peak hours (typically 3–5 AM GMT). Our redundant server architecture ensures minimal downtime.

Yes! Standard and Ultimate plans include Catch-Up TV (7-day replay) for supported channels. This lets you watch shows and events you missed up to 7 days after they originally aired.

Subscriptions renew automatically if you paid by card. If you paid manually (crypto or bank transfer), contact our support team before your expiry date and we will send you a renewal invoice. You can also enable auto-renewal from your account dashboard.

Contact our support team via WhatsApp or live chat with your registered email address and we will resend your credentials within minutes.

You can use your subscription on multiple devices up to your plan's simultaneous connection limit. The Starter plan allows 1 simultaneous stream, Standard allows 2, and Ultimate allows 4 — perfect for the whole family.

You can reach us via: Live Chat on this website (click the chat bubble), WhatsApp at the number on our Contact page, Telegram, or email at support@afristream.online. We respond within minutes during business hours, and within 2 hours 24/7.