Help Center

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Browse our knowledge base, watch tutorials, or contact our support team directly.

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Getting Started

New to AfriStream? Start here. Learn how to subscribe, activate, and begin watching.

12 articles

Device Setup Guides

Step-by-step installation guides for Firestick, Smart TV, Android, iPhone, PC, MAG Box.

18 articles

Troubleshooting

Buffering, freezing, channels not loading, EPG issues, and other common problems solved.

24 articles

Billing & Plans

Subscription management, renewals, upgrades, payment issues, and refund requests.

9 articles

Channels & EPG

Channel lists, EPG guide setup, missing channels, requesting new channels.

7 articles

Account Management

Login issues, password reset, credential changes, device management.

6 articles

Popular Help Articles

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For detailed technical issues that require investigation, submit a support ticket with screenshots.

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System Status

Main Servers? Operational
UK Server Group? Operational
Africa Server Group? Operational
US Server Group? Operational
VOD Library? Operational